In line with enhanced pubic safety measures, all Challenger stores will be closed temporarily from 7 April to 1 June 2020. Shop 24/7 on www.hachi.tech to have your IT product needs delivered to your doorstep. In-store collection will not be available. For latest updates, please log in to your ValueClub app or follow our Telegram channel and Facebook page.


To make a return/ exchange, please fill in and submit the ONLINE RETURNS FORM and our customer service representative will be in touch with you for more information and instructions on the return/exchange. 


  1. LOG IN to your account at the top right corner of the home page
  2. Go to ACCOUNT 
  3. Select TRANSACTIONS > ONLINE RETURNS FORM to fill in and submit
  4. After you have submitted, our customer service representative will be in touch with you as soon as possible regarding your return *request.


You may refer here for more information on our returns policy.


*Eligibility to return is subjected to approval