In line with enhanced pubic safety measures, all Challenger stores will be closed temporarily from 7 April to 1 June 2020. Shop 24/7 on www.hachi.tech to have your IT product needs delivered to your doorstep. In-store collection will not be available. For latest updates, please log in to your ValueClub app or follow our Telegram channel and Facebook page.


To make a return/ exchange, please fill in and submit the ONLINE RETURNS FORM and our customer service representative will be in touch with you for more information and instructions on the return/ exchange. 


  1. LOG IN to your account at the top right corner of the home page
  2. Go to ACCOUNT 
  3. Select TRANSACTIONS > ONLINE RETURNS FORM to fill in and submit
  4. After you have submitted, our customer service representative will be in touch with you as soon as possible regarding your return request.