From 19 June, all 40 Challenger, PIT.Money and Musica Boutique stores will re-open. 

The health and safety of our customers and staff are our priority. In line with government guidelines, safety measures will be deployed across our stores. We thank you for doing your part in keeping our community safe when you visit our stores. 

You may also shop online on Hachi.tech to have your tech needs delivered conveniently to your doorstep.


To request/apply for a refund/exchange, customers must submit an Online Returns Form within 7 days of self collection or delivery. Our customer service representatives will be in touch with you thereafter.


For Shop In-Store transactions dated 24 Feb 2020 or earlier, customers have to return to the store of origin from where they have made the purchase. The refund must be processed using the same credit card and terminal/cashier point that was used during the purchase.


Our return locations for selected Hachi.tech purchase:

  • NEX
  • JEM
  • VivoCity
  • Tampines 1
  • Jurong Point
  • Bugis Junction (Flagship Store)

 

Approval for refund is at the discretion of the management. Please allow up to 10 days to process your request if your refund is approved.


Refund will only be processed once we have received your item(s) via drop off at selected Challenger stores or picked up by our delivery agents.