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Where are the return locations?

To request/apply for a refund/exchange, customers must submit an Online Returns Form within 7 days of self collection or delivery. Our customer service representatives will be in touch with you thereafter.

Return locations for purchases made through Hachi.tech:

- Bugis Junction (Flagship Store)
- JEM
- Jurong Point
- Nex
- Tampines 1
- VivoCity

For Shop In Store purchases (purchases made in Challenger stores through Hachi.tech):

Customers have to return to the store of origin from where they have made the purchase to return the product(s) and request for a refund/exchange. In any event of a refund, the refund must be processed using the same credit card and terminal/cashier point that was used during the purchase.

Approval for refund is at the discretion of the management. Please allow up to 10 days to process your request if your refund is approved.

Refund will only be processed once we have received your item(s) via drop off at selected Challenger stores or picked up by our delivery agents.

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