Purchases made through Hachi.tech:
To make a return/exchange, please fill in and submit the ONLINE RETURNS FORM and our customer service representative will be in touch with you for more information and instructions on the return/exchange.
Selected Challenger stores to return the product are Bugis Junction (Flagship Store), JEM, Jurong Point, NEX, Tampines 1 and Vivo City.
Shop In Store (purchases made in Challenger stores through Hachi.tech):
To request or apply for a refund/exchange, customers have to return to the store of origin from where they have made the purchased. The refund must be processed using the same credit card and terminal/cashier point that was used during the purchase.
Customers have to return the product(s) with the following conditions:
Product(s) will be retained for testing and diagnosis before an exchange can be carried out. All products must be returned with reasonable care (such as not showing wear and tear or damaged box/packaging).
If your refund is approved, you will get your refund back based on your original mode of payment (rules apply) or via eCredits. Refund will only be processed once we have received your item(s) via drop off at selected Challenger stores or picked up by our delivery agents.
In the event of a refund, the refund amount will first include the rebates redeemed in the transaction, followed by the remaining cash amount paid for the respective product(s) refunded. Delivery and membership charges paid are non-refundable. In the event where your order is unable to be fulfiled, Hachi.tech reserves the right to refund the price of the goods purchased.
We regret that we are unable to provide refunds for change of mind reasons once the transaction is successful. Approval for refund is at the discretion of the management.
Certain categories/brands are not subjected to the 7 days returns policy. View list of items here.
If the returnable period has lapsed, customers can proceed to contact the brand's service centre directly for any repair or warranty claims, if applicable. Customers are encouraged to contact the Service Centres first before visiting and bring along the original purchasing receipt/ invoice with the faulty product during your visit. Click here for more information.