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What should I do if my order has not arrived yet?

You can track your order on your ACCOUNT page.

For delivery*, you will receive an email notifying you your order has been dispatched.

For self collection, if you have not receive an email notifying you your order is ready to be collected within the expected period, do check your junk/spam folders as the email might have been routed there. 

Delivery/self collection may take a longer time to reach you during campaigns and festive season.

Do contact us if you have any queries and we will be glad to assist you.

*Delivery time excludes Public Holidays | Working days are defined from Mon - Fri | HQ @ Ubi Self Collection will only be processed and available from Mon - Fri | Delivery/self collection may take a longer time to reach you during campaigns and festive season

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