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How long is the refund process?

Refund via Credit Card (For purchases more than S$150 only):

As time is required by the respective banks to clear and officially approve the refund, we seek your kind understanding and patience to allow a buffer of 10 days before the refund is formally reflected on your statement. 

Refund via eCredits (For purchases less than S$150 or involving multiple payment modes/eWallet purchases):

Refund will be credited and reflected in your account within 5 working days after the return has been approved. 

Learn more about your eCredits here.

Refund will only be processed once we have received your item(s) via drop off at the selected Challenger stores or picked up by our delivery agents.

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