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How long is the refund process?

Refund via Credit Card (For purchases more than S$150 only)

As time is required by the respective banks to clear and officially approve of the refund, we kindly seek your understanding and patience as a buffer period of 10 days will be needed to allow a period of time to lapse before the refund is formally reflected on your statement. 

 

Refund via eCredits (For purchases less than S$150 or involving multiple payment modes) 

Refund will be credited and reflected in your account within 5 working days after the return has been approved.

 

Please note that Refunds will only be processed once we have received your item(s) via drop off at selected Challenger stores or picked up by our delivery agents.

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