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Which items are not eligible for refund or exchange?

Refund/exchange/returns for these products* are not allowed under the following conditions:

- Any software or digital downloads due to copyright infringement
- Products such as media discs (CD-R, DVD-R, etc.), printing paper, ribbon tapes and ink/toner cartridges that have been opened or whose seal has been broken 
- Beats products
- Microsoft products: Office, Xbox Accessories, PC Accessories and Surface Accessories. 
- Desktop PC, Notebooks, Tablets (Please visit the brand's service centre for assistance)
- All products with a broken seal or opened packaging
- Products that have shown to be in working condition
- Extended warranty services such as Starshield, Samsung Concierge, AppleCare and OTS-HAT technical installation services
- Selected DJI products. Learn more

We are unable to provide refunds for change of mind reasons once the transaction is successful.

Products fulfiled by Hachi Hong Kong must prove to be faulty for a refund request.

Learn more about our returns policy here.

 *This list is not exhaustive

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