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Which items are not eligible for refund or exchange?

Returns and refunds are not allowed under the following conditions:

  • Any software or digital downloads due to copyright infringement.
  • Products such as media discs (CD-R, DVD-R, etc.), printing paper, ribbon tapes and ink/toner cartridges that have been opened or whose seal has been broken are not eligible for return or refund.
  • Original Apple products and Beats Headphones.
  • Microsoft products: Office, Xbox Accessories, PC Accessories and Surface Accessories. 
  • Desktop PC, notebooks, tablets and other products. For these products, please visit the brand's service center for assistance. 
  • Other products with broken seal or opened packaging are not eligible for a refund/exchange should they be proved to be in working condition.
  • Extended warranty services such as Starshield, Samsung Concierge, AppleCare and technical installation services. 
  • Selected DJI products. Learn more

We regret that we are unable to provide refunds for change of mind purchases once transaction is successful.

Products fulfilled by Hachi HK must be proved to be faulty for refund request.

Please click here to learn more about our Returns Policy. 

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