How can Hachi help you today?


How will I know if my order is ready for Self Collection?

You will receive an email notifying once your order is ready for collection.

Please kindly note to proceed to self collect only after you have received the Self Collection confirmation email. The order confirmation email you receive when you make an order does not serve as a notification informing you your order is ready for pick up. 

Please note that for major campaigns and festive seasons, delivery/Self Collection may take a longer time to reach you.

If you have not receive an email notifying you your order is ready for collection within 5 days, do check your junk/spam folders as the email might have routed there or please contact us for assistance. 

All orders have to be collected within 14 days from the Self Collection ready email notification and reserves the right to impose a storage fee of S$5 per day for orders not collected after 14 days of purchase. There will be a reminder emails sent on the 10th and 14th day for orders not yet collected. Following the 2nd reminder email, we will keep your order for another 10 days after which the order will be disposed of.



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.