If you suspect that your credit card has been fraudulently used to make a transaction on our website, please refer to the following steps:
- Contact Us for the unauthorised transaction
- Contact your bank to file a dispute and your bank will contact us directly thereafter where Hachi.tech will facilitate the dispute with your bank
- All refunds made to you will be processed by your bank as Hachi.tech has no authority over the amount credit card charge and refund.
Please note that we do not keep your credit card details on our servers and your credit card details are encrypted and securely processed by the MAS approved secure payment provider.