In the event where you are unable to collect your order in person, you may appoint a proxy to collect on your behalf by submitting an authorisation form, here (after you have received Your order is now ready for Self Collection email).
Do note that any amendments of the collection store/proxy is not allowed.
To access the authorisation form section:
Category: Standard Shipping/ Self Collection > Self Collection > Authorisation Form
After successful submission, you will receive an email acknowledging your request and the proxy may proceed to collect at the selected store with these following documents:
1. Soft copy of Your order is now ready for Self collection email
2. Proxy's NRIC / Passport / FIN for verification purposes only*
*NRIC/FIN/Passport will only be used to verify your name and photo as part of the security process for self collection